Health data and its sources

Health data can include feeding, sleep, growth, medication or symptom records and related notes, images and profile details. We receive it from adult caregivers, invited caregivers, files and photos you select, and proposals generated from that material. Limited usage analytics can indicate which care category or tool was used without including content you add to or create in the app.

How we use it

We process health data to provide the tracking, sharing, import, appearance or support feature you request. Limited usage analytics help us maintain and improve the app. A report you deliberately send can also help us investigate and improve the Services. We do not use ordinary app content to improve our products or train AI models. Our AI providers do not train or improve their general-purpose models using app inputs or outputs.

Everyday care records stay on your devices and in Apple's iCloud services. When you use an optional AI tool, selected source material and relevant profile, custom-item or remembered context pass through Platypen to an AI provider. These can include health data. The app explains this processing before first use. You can continue ordinary tracking without using AI.

Information shared and recipients

Caregivers and export destinations you select receive the records you share. Apple receives care records and related information for storage and platform features. AI providers and supporting infrastructure receive selected request content and context to complete optional AI features. Support providers receive the information you deliberately include in a report. Hosting and security providers process request and security information needed to deliver and protect these services. Analytics and diagnostic providers receive limited usage and technical information that can indicate a care category, without content you add to or create in the app.

Each receives the categories needed for its role. We do not share consumer health data with affiliates, sell it, or use it for advertising. Providers may retain limited information for operations, security, abuse prevention, support and legal obligations, subject to applicable deletion duties. An in-app action cannot recall a copy another caregiver already saved or exported.

Your health-data rights

Where applicable, you may confirm whether we collect or share your consumer health data, access it, request a list of the recipients and their contact details as required by law, withdraw consent to future collection or sharing, and request deletion. Stop using an optional feature or contact us to withdraw consent; use the app's controls for records stored on your devices and in iCloud. Withdrawal does not undo earlier lawful processing.

Email support@platypen.com to exercise these rights for yourself or a child you are authorized to represent. We verify and handle requests under applicable law, including required notice to processors or other recipients. We do not discriminate against you for exercising these rights.

If we deny a request, reply with the subject Privacy Appeal. We will explain the result and how to complain to the relevant state Attorney General, including the Washington Attorney General or Nevada Attorney General. General retention exceptions do not limit health-data deletion rights that applicable law requires us or our providers to honor.

Contact and changes

Contact Platypen LLC at support@platypen.com. We post updates with the Last updated date, provide prominent notice of material changes and obtain consent when required. The complete Privacy Policy also explains app storage, analytics, retention, website information and general privacy rights.